Policies, shipping & FAQ

All items at ICD are handmade by me in my home studio in Brisbane, Australia. I only use sterling silver, fine silver (for bezels), and copper alongside natural gemstones.

Items are made to order which means that turnaround time varies dependent upon my production queue.

Current production time: 1-3 weeks (most items will be shipped within 2 weeks from order date).

How items are packaged and shipped:
All orders come packaged up in sturdy boxes so they are well protected, and always include extra goodies. My intention is that your parcel feels like a care package for your soul. Sometimes there will be items I am testing for future sale, other items will be handmade art, craft, embroidery, inspiration cards, bookmarks and items to indulge your senses.

The experience will be filled with colour and texture. I want to remind you (or your gift recipient) that you deserve to be indulged and cared for and are loved!

Australia and New Zealand shipping:
Australia: $8
New Zealand: $10
Free shipping for all orders over $100

International shipping:
I am happy to ship anywhere in the world that Australia post delivers to. I have chosen to keep things simple with flat rates based on regions. Tracking is not standard from Australia and averages $20 or more. If you would like to purchase tracking or insurance please ask for a custom listing and I will happily take care of this for you at an additional cost.

International pricing as follows: (all prices in Australia dollars)
$13 for Asia
$14 for Canada, USA
$19 for Europe
$20 for South Africa
$22 for  the Middle East

If your country or region is not listed please contact me for a shipping quote.

All orders (to countries / regions listed) over $200 will have free worldwide shipping

If your country or region is not listed please contact me for a shipping quote.

As an example of price conversions – as of Nov. 2015 US shipping would be approximately $10USD and Europe would be approximately 12 Euros​

International shipping time and method:
Items will go via airmail and can take anywhere from 1 week up to 6 weeks or more. The longer times are rare, but DO  happen so please know this in case you need something for a special date. Through experience most packages arrive within 5-10 business days. Estimated times are listed in your order when you select your location.

I will not consider a package “lost” until at least 30 days past ship date. Countries in Africa, Asia, the Middle East and Canada CAN take 6 weeks so will not be considered “lost” until 60 days have passed. (so far my track record is 100% arrivals!)

Customs and duties:

Customers are responsible for any customs issues, fees and duties/tax that may be imposed. This varies by country so please check first before ordering.

Ring Sizing:

All your items are made to order. This allows for well fitting pieces no matter your ring size. Wherever you are in the world try to provide your size in either US number size or Australian/UK letter size for greatest accuracy.

If you do not know your ring size most jewelry stores will help you calculate your size for free. It only takes a moment and will be your most accurate method for determining your size.

Measure the finger you intend to wear your ring on.

Please know there is variation among our finger sizes even between left and right hand, and sizing can also be affected by weather (extreme hot or cold) and a woman’s cycle. Choose as average a day as possible to be sized. Get sized twice for greatest accuracy.

A good fit is one that slides over your knuckle with some slight resistance so that it does not slip back off the finger.

If you want to give a ring as a gift and do not know the person’s size I am happy to create a digital gift card/certificate and lovely message to send to your recipient after purchase.

About handmade pieces:

Each piece is unique and handmade to order by me in my studio, therefore they can differ slightly from the items pictured. Slight variations will occur, but the integrity of your pieces is never compromised.

Colours of natural gemstones also vary and some will be lighter or darker than the ones pictured. I only use natural (not dyed or man made) stones and Mother Nature is inconsistent.

Customised items (with word stamping):

For soul wisdom bands there is space during ordering for you to please specify what words you would like stamped on your ring. Double check your spelling for accuracy as I will be working off of your request.

Returns and exchanges:
If you are not completely happy with your purchase please contact me to discuss. I want you to love your special pieces as much as I loved making them. If there is any fault with the items I am happy to work to remedy the situation.

Due to the custom nature of the items I cannot accept change of mind returns on rings.

Due to health and safety restrictions I cannot accept returns of earrings that have been worn.

I hand-make the necklaces using sterling silver Italian made chain and handmade jump rings and clasps from my studio. Necklaces are 40-42cm in length (approximately 16 inches) with pendants hanging down from the midpoint. If you would like a shorter or longer chain contact me in advance and I can create a custom piece for you with revised pricing if necessary. You are also welcome to purchase the pendant alone and use a locally sourced chain to achieve your perfect length.

On pricing and tax:

Pricing is currently listed in Australian dollars and has no added tax during this start up stage. Most international shoppers are currently at a great advantage due to the weakness of the Australian Dollar. In the future GST will be added to Australian buyers orders, but sufficient notice will be given before the change (this is regulated by the government based on turnover levels).

 

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